gavel Terms & Conditions

TERMS & CONDITIONS

Last Updated: 21 September 2026

Welcome to Grow My Business ("GMB", "we", "us", or "our").

These Terms & Conditions govern your access to and use of the Grow My Business website, content, consultations, programs, services and related offerings.

By accessing our website, submitting an enquiry, booking a consultation, purchasing a service or program, or otherwise engaging with GMB, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. About GMB

Grow My Business is a proprietorship business providing business growth, marketing, revenue optimisation, consulting, systems, strategy and related services primarily to restaurants, cafés, QSRs and other businesses.

Business Address:
5/30 C, Chittaranjan Colony,
PO+PS: Jadavpur, Kolkata – 700032,
West Bengal, India
Email: admin@growmybusiness.in
Phone: +91 7980 797 541

2. Use of the Website

You may use this website for lawful purposes only.

You agree not to:

  • Use the website for unlawful or fraudulent purposes;
  • Attempt to gain unauthorised access to our website or systems;
  • Interfere with website security or functionality;
  • Copy, reproduce or commercially exploit our proprietary content without permission;
  • Submit false, misleading or fraudulent information;
  • Use our website to transmit malicious software or harmful material.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Enquiries and Consultations

Submitting your information through a GMB form, advertisement or lead form does not automatically create a client relationship.

An enquiry or consultation does not guarantee:

  • Acceptance into a program;
  • Approval for a particular service;
  • A specific business outcome;
  • A specific revenue increase;
  • Any particular return on investment.

GMB may determine whether a prospective client is suitable for a particular service based on the information provided.

4. Services

The scope of any paid GMB service will depend on the specific service, proposal, agreement, invoice or other written communication provided to the client.

Where applicable, the scope may include:

  • Business analysis;
  • Marketing strategy;
  • Acquisition systems;
  • Retention systems;
  • AOV optimisation;
  • Marketing campaign strategy;
  • Process development;
  • Sales and customer journey optimisation;
  • Consulting;
  • Training;
  • Implementation support;
  • Franchise growth strategy.

Specific deliverables may differ between clients.

5. The Revenue Roadmap

The Revenue Roadmap is a GMB business-growth program designed to help eligible food businesses improve their acquisition, retention, average order value and related business systems.

The program is currently offered at a dynamic fee depending on availability and supply.

The exact scope, duration, deliverables, access and implementation responsibilities will be communicated to the client before or at the time of purchase.

6. No Guaranteed Business Results

GMB provides strategy, systems, consulting and implementation support.

However, business performance depends on numerous factors outside GMB's control, including:

  • Existing business fundamentals;
  • Product quality;
  • Pricing;
  • Market conditions;
  • Competition;
  • Location;
  • Customer behaviour;
  • Client execution;
  • Staff performance;
  • Operational capacity;
  • Advertising budget;
  • Sales execution;
  • Seasonality;
  • Economic conditions;
  • Third-party platforms.

Accordingly, GMB does not guarantee that a client will achieve any particular:

  • Revenue;
  • Profit;
  • Number of customers;
  • Number of orders;
  • Return on advertising spend;
  • Marketing return;
  • Sales volume;
  • Business valuation;
  • Franchise sales;
  • Business growth percentage.

Any examples, case studies, projections, calculations or revenue improvements presented by GMB are illustrative or based on specific circumstances and should not be interpreted as a promise or guarantee of future results.

7. Client Responsibilities

The client is responsible for providing accurate and timely information required for GMB to perform the agreed services.

The client is also responsible for:

  • Making required business decisions;
  • Providing necessary access to relevant platforms;
  • Providing accurate business and financial information;
  • Approving campaigns, content and strategies where required;
  • Implementing agreed operational changes;
  • Managing staff and employees;
  • Maintaining adequate advertising and operating budgets;
  • Complying with laws applicable to their own business.

Delays or failures by the client may affect timelines and results.

8. Third-Party Platforms

GMB may recommend, configure, manage or work with third-party platforms including advertising platforms, payment processors, CRM tools, communication platforms, scheduling software and analytics tools.

These may include Meta, WhatsApp, Google, Calendly, Razorpay and other third-party services.

GMB does not control third-party platforms and is not responsible for:

  • Platform outages;
  • Account suspensions;
  • Algorithm changes;
  • Policy changes;
  • Technical failures;
  • Pricing changes;
  • Data-processing practices;
  • Changes in platform functionality;
  • Third-party decisions affecting an account.

Clients remain responsible for complying with the terms and policies of third-party platforms used for their business.

9. Fees and Payments

All fees payable to GMB must be paid according to the payment terms communicated in the relevant proposal, invoice, checkout page or agreement.

GMB reserves the right to suspend services where required payments remain unpaid.

Unless expressly stated otherwise in writing, taxes, third-party platform fees, advertising expenditure, software subscriptions and other external costs are not included in GMB's professional fees.

10. Revenue Roadmap — Refund Policy

The Revenue Roadmap fee, including any advance, token amount or amount paid towards securing participation in the program, is final and non-refundable.

By making payment, the client acknowledges and agrees to this condition.

Once the client has paid and their participation has been confirmed, the amount cannot be refunded merely because the client:

  • Changes their mind;
  • Becomes unavailable;
  • Decides not to implement the recommendations;
  • Experiences internal business difficulties;
  • Does not attend scheduled sessions;
  • Does not complete assigned work;
  • Does not achieve the expected business results.

Nothing in this clause is intended to exclude any non-waivable rights available to a consumer under applicable law.

11. Intellectual Property

Unless otherwise agreed in writing, all intellectual property created, owned or licensed by GMB remains the property of GMB or its respective licensors.

This may include:

  • Frameworks;
  • Strategies;
  • Methodologies;
  • Templates;
  • Training material;
  • Worksheets;
  • Documents;
  • Presentations;
  • Videos;
  • Written content;
  • Systems;
  • Processes;
  • Proprietary business methods;
  • Branding and creative assets.

A client may use materials supplied specifically for their business for their internal business purposes, subject to the terms of their engagement.

Clients may not reproduce, resell, distribute, publish, sublicense, teach, commercialise or provide GMB's proprietary frameworks or materials to third parties without prior written permission.

12. Confidentiality

Both parties should maintain reasonable confidentiality regarding confidential business information disclosed during an engagement.

Confidential information may include business data, customer information, financial information, strategies, processes, trade secrets and other information that is reasonably understood to be confidential.

This obligation does not apply to information that:

  • Is publicly available;
  • Was already lawfully known;
  • Is independently developed;
  • Is lawfully received from another source;
  • Must be disclosed under applicable law or legal process.

13. Client Materials

The client retains ownership of information, documents, brand assets and other materials supplied by the client.

The client grants GMB permission to use such materials solely to the extent reasonably necessary to provide the agreed services.

The client confirms that it has the necessary rights and permissions to provide materials to GMB.

14. Testimonials and Case Studies

GMB may request permission to use client feedback, testimonials, business results or case-study information for marketing purposes.

GMB will not knowingly publish confidential information without appropriate permission.

Where a client provides a testimonial or voluntarily permits use of their results, GMB may use the approved material for promotional purposes unless otherwise agreed.

15. Website Content

The information published on the GMB website is provided for general informational and educational purposes.

While GMB makes reasonable efforts to maintain accurate information, we do not guarantee that every piece of website content will always be complete, current or error-free.

16. No Professional Legal, Tax or Financial Advice

Unless expressly agreed otherwise, GMB's services are business-growth and marketing services.

Information provided by GMB should not be treated as legal, tax, accounting, investment or financial advice.

Clients should consult appropriately qualified professionals for matters requiring specialised professional advice.

17. Limitation of Liability

To the maximum extent permitted by applicable law, GMB shall not be liable for indirect, incidental, consequential, special or punitive losses arising from the use of our website or services.

This may include loss of:

  • Profits;
  • Revenue;
  • Business opportunities;
  • Customers;
  • Data;
  • Goodwill;
  • Expected savings.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

18. Suspension or Termination

GMB may suspend or terminate a client's access to services where:

  • Payments are overdue;
  • The client materially breaches these Terms;
  • The client engages in abusive, fraudulent or unlawful conduct;
  • Continued service would create a legal, security or operational risk;
  • The client repeatedly fails to provide information necessary for service delivery.

Any termination will be subject to the terms of the applicable service agreement or written engagement, where one exists.

19. Force Majeure

GMB will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, government actions, internet or telecommunications failures, major platform outages, cyber incidents, war, civil unrest, epidemics, or other events beyond reasonable control.

20. Changes to These Terms

GMB may update these Terms from time to time.

The latest version will be published on this page with an updated "Last Updated" date.

Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts located in Kolkata, West Bengal, India shall have jurisdiction over disputes arising from or relating to these Terms or the services provided by GMB.

22. Contact

For questions regarding these Terms:

Grow My Business (GMB)
5/30 C, Chittaranjan Colony
PO+PS: Jadavpur
Kolkata – 700032
West Bengal, India
Email: admin@growmybusiness.in
Phone: +91 79807 97541

© 2026 Grow My Business. All rights reserved.